Privacy Policy

1. Information We Collect

We collect the following types of information when you interact with our platform:

1. Personal Information
   • Account Information: Name, email, password, phone number, and payment details.
   • Profile Information: Qualifications, areas of expertise, and professional history for experts.
   • Booking Information: Details related to video call bookings, including expert selection and session times.
2. Automatically Collected Information
   • Device Information: IP address, browser type, operating system, and geographic location.
   • Usage Data: We track how you use our platform, including pages visited, session duration, and interaction with services.
3. Communication Data
   • When you communicate with us or with experts through the platform (e.g., via chat, email, or during video calls), we may store these communications.

2. How We Use Your Information

We use the information we collect to:

• Provide and Improve Services: Facilitate your bookings, connect you with experts, and optimize the platform’s functionality.
• Process Payments: Handle your transactions securely and verify your identity.
• Communicate with You: Send service-related communications such as booking confirmations, reminders, and platform updates.
• Enhance User Experience: Customize your experience by displaying relevant experts based on your preferences and interactions.
• Ensure Security: Protect your account, prevent fraud, and secure the platform.
• Comply with Legal Obligations: Meet legal, regulatory, and law enforcement requirements globally.

3. Sharing Your Information

We may share your personal information in the following circumstances:

• With Experts: Your information (e.g., name, booking details) is shared with the expert you choose to schedule a session with.
• Service Providers: We use third-party service providers (e.g., payment processors, video call platforms, analytics services) to assist us in delivering our services. These providers have access to your information only to perform specific tasks and are obligated to keep it confidential.
• Legal Requirements: We may disclose your information to comply with legal obligations, protect our rights, or respond to law enforcement requests.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Once your information is no longer needed, we securely delete or anonymize it.

5. Your Rights and Choices

You have the right to:

• Access and Update Information: You can review and update your personal information through your account settings.
• Delete Your Account: You may request the deletion of your account, after which your information will be removed from our active systems, subject to legal retention requirements.
• Withdraw Consent: If we rely on your consent for any data processing activity, you can withdraw it at any time.

6. International Data Transfers

As a global platform, your personal information may be transferred to and stored in countries outside of your home country, including countries that may not have data protection laws equivalent to those in your jurisdiction. We take steps to ensure that appropriate safeguards are in place to protect your information when it is transferred internationally.

7. Security

We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no system is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your interactions with our platform, including for analytics and advertising purposes. You can manage your cookie preferences through your browser settings, though some features of the site may be affected if cookies are disabled.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the last update.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

info@discussit.co